Refund Policy

Last Updated: 14 October 2026

1. What you can get back

• Any payment, within 14 days: a new plan for a website, a renewal, a change to a higher plan, or Tools Pro. You get the full amount of that payment back.
• Money you added to your balance and have not used: ask within 14 days of the top-up and you get it back.
• Monthly and yearly plans alike. A yearly plan is refunded in full within 14 days of paying for it.
• The free trial costs nothing, so there is nothing to refund. It ends by itself after 14 days.
• After 14 days the period you paid for is not refunded; plans do not renew by themselves, so nothing more is charged. Money on your balance stays there for your next plan.
• If something is wrong on our side, for example pins could not be posted for days because of a fault in SiteToSocial, write to us at any time. We fix it, or refund the part of the period that was affected.

2. How to ask for a refund

Write to us at contact@sitetosocial.com or through the contact form with your account's email address and the payment you want refunded.

• Card payments are refunded through Dodo Payments, our merchant of record, to the card you paid with. How long it takes to show on your statement depends on your bank.
• Crypto payments are refunded in the same cryptocurrency, for the US dollar amount you paid, to a wallet address you give us. If you prefer, we can put the amount back on your SiteToSocial balance instead.

We answer refund requests within 2 working days.

3. What happens after a refund

• The plan you were refunded for ends straight away, and that website stops posting new pins.
• A refunded top-up is taken off your balance.
• Pins already posted stay on your Pinterest account until you remove them there.
• Your account, websites and settings stay, so you can start again later.

4. When we may say no

Only where a refund request is part of fraud or abuse, for example opening several accounts to get repeated refunds, or a request made after the account was closed for breaking the Terms of Service. In every other case, a request made within 14 days is refunded.

5. Your legal rights

This policy adds to the rights consumer law gives you and does not take any of them away. In the EU and the UK, for example, you have the right to cancel an online purchase within 14 days.

6. Contact

SiteToSocial is operated by its owner. Questions about a payment or a refund: contact@sitetosocial.com or the contact form (no account needed).

← Back to Home